Consumer Protection

Grievance Redressal Mechanism

Formal dispute resolution charter in compliance with Reserve Bank of India (RBI) Digital Lending Guidelines.

1. Our Redressal Commitment

Easy Cred Capital Solutions is dedicated to prompt, fair, and transparent handling of client concerns. If you experience service lapses, unwarranted communications, unauthorized fee representations, or data privacy concerns, you have access to a structured 3-tier escalation matrix.

Designated Principal Nodal Officer

Officer Name:Mr. Arvind Saxena (Principal Nodal Officer)

Registered Office:Easy Cred Capital Solutions, E39, Second Floor, Sector 6, Noida, Uttar Pradesh 201301

Dedicated Escalation Email:grievance@easycredcapitalsolutions.com

Desk Helpline:+91 (120) 400-ECCS (Ext. 405)

2. Escalation Hierarchy & Timelines

Level 1: Operational Support Desk

Log your complaint directly with your designated credit advisor or by emailing contact@easycredcapitalsolutions.com.

• Target Resolution: Within 48 Working Hours.

Level 2: Principal Nodal Officer

If the complaint remains unresolved or the response is unsatisfactory after 48 hours, escalate directly to the Nodal Grievance Officer quoting your Ticket Reference.

• Target Resolution: Within 7 Working Days.

Level 3: Partner Institutional Ombudsman

If your dispute relates to underwriting sanctions, interest calculation disputes, or sanction letter conditions originating from the partner bank/NBFC, you may escalate to the respective bank's Principal Nodal Officer or the RBI Banking Ombudsman if unresolved after 30 days.

Under RBI Digital Lending norms, all registered grievances receive an official acknowledgment ticket within 24 hours. The statutory turnaround time for complete dispute resolution is capped at 30 days.